While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL core library, ITSM Academy’s class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the ITIL Managing Across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL Expert. 

Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.

This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts

ITIL Expert:
Upon successful passing of the exam, the student will be recognized with 5 credits. Passing the exam associated with this course, achieves the ITIL Expert Certification.

Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

Prerequisites:

• The ITIL Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
• A minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications.
• Learners must complete at least 28 hours of personal study by reviewing the ITIL Lifecycle Suite of books.

Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Qualification: Managing Across the Lifecycle Certificate and ITIL Expert Designation.

Audience:

• Individuals requiring a detailed understanding of the ITIL Service Operation phase of the ITIL Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals involved in the ongoing management, coordination and integration of IT Operation activities within the Service Lifecycle
• Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
• A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Instructors:
As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.

Trainers for this course are ITIL Experts and have successfully completed ITSM Academy's Managing Across the Lifecycle Train-the-Trainer Program.

Learning Objectives:
At the end of this course, the learner will gain competencies in:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organizational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance

Course / Student Material:

• Five (5) Days Instructor Led Training and Exercise Facilitation
  (30 Class Hours/28 Study Hours)
• Learner Manual (excellent post-class reference)
• Study aids and sample exams
• Participation in Living the Lifecycle®, ITSM Academy's unique series of case study-based exercises
• Exam Preparation
• In-Class Exam

• The Managing Across the Lifecycle exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL books before the first class date...a minimum 28 hours of personal study.
  
• The ITIL core books are not included with this course, access to the Lifecycle Suite is required. The books can be purchased from ITSM Bookstore.
  
• Maximum Learners per Class is 18.

Unless otherwise noted, classes are held in one of ITSM Academy's Training Centers. Convenient by air, car or train. Hotel discounts available to ITSM Academy learners.

Contact us for corporate, onsite delivery of this class.

Please Note: ITIL Foundation certification + a minimum of 15 advanced credits are required to take the Exam. Proof of certifications must be provided to ITSM Academy a minimum 2 weeks prior to the start of class. Please email certification information to exams@itsmacademy.com or fax it to 954.252.2487.

ITSM Academy Open Enrollment Class Terms and Conditions.

ITIL Managing Across the Lifecycle.