Service Strategy sets the direction for the other four stages of the IT lifecycle. During this stage, business cases are evaluated against the organizations current Service Portfolio, demand and patterns of business activity are predicted, plans and policies are developed and costs are considered and approved. Based on the Service Strategy publication of the ITIL library, this three-day course focuses on understanding the critical elements of Service Strategy as well as managerial understanding of the Service Portfolio, Demand and Financial Management processes. The course culminates with the ITIL Intermediate Service Strategy certification examination.
Embedded into the three (3) day class is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
Learning Objectives:
Upon successful completion learners will understand:
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
Audience:
Anyone involved in setting IT’s strategic direction including
- CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
- Business and IT consultants involved in the high level implementation of Service Management processes
- Individuals seeking to achieve the ITIL Expert™ or ITIL Master qualification
Delivery:
Course is delivered by instructors with real-life implementation experience in the SS processes. Learn from those who have actual hands on experience in performing Strategic planning and Demand Management. Our students are immersed for 3 days in material that is presented in a fun, practical manner using exercises, sample exams and real life service management examples.
“Loved the sampled exams. The pacing was perfect, the instructor made the materials relevant.” ~ SS Class Aug 2010
ITIL Expert:
Earn 3 credits of the 22 required to achieve the ITIL Expert™ Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. You will earn 22 contact hours or PDUs upon completion of this course.
Prerequisites:
- The ITIL Foundation Certification in IT Service Management - obtained through ITIL V3 Foundation or Foundation Bridge Course.
- Learners must complete at least 21 hours of personal study by reviewing the Service Strategy publication.
Exam & Certification:
Successfully passing (65%)the 90 minute exam, consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: Service Strategy Certificate.
Instructors:
As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL Experts™, Service Strategy Certified and have successfully completed ITSM Academy's Service Strategy Train-the-Trainer Program.
Course / Student Material:
- Three (3) Days Instructor Led Training and Exercise Facilitation (23 Class Hours/21 Study Hours)
- Access to pre-course recorded training
- Reviews key ITIL Foundation concepts
- Describes pre-class reading and assignments
- Provides tips for exam preparations
- Learner Manual (excellent post-class reference)
- Study aids and sample exams
- Participation in Living the Lifecycle® ITSM Academy's unique series of case study-based exercises
- Exam Preparation
- In-Class Exam
Notes:
- The Service Strategy exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL book - Service Strategy - before the first class date...a minimum 21 hours of personal study.
- The ITIL core books are not included with this course, access to the Lifecycle Suite is required. The books can be purchased from ITSM Bookstore.
- Maximum Learners per Class is 18.
ITIL Service Strategy classes are held in:
Please Note: ITIL Foundation certification is required to take the Exam. Proof of certification must be provided to ITSM Academy a minimum 2 weeks prior to the start of class. Please email certification information to exams@itsmacademy.com or fax it to 954.252.2487.
Next Steps: Other ITIL Capability and Lifecycle courses - click here for guidance.
ITSM Academy Open Enrollment Class Terms and Conditions.
ITIL Lifecycle Course: Service Strategy.
