To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to successfully complete the exam.
Embedded into the five(5) day RCV course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
Learning Objectives:
- Service Management as a Practice
- The processes within the Service Lifecycle pertaining to Release, Control and Validation;
- Change Management, Service Asset and Configuration Management, Knowledge Management, Release Management, Service Validation and Testing, Evaluation and Request Fulfillment
- Business value of implementing each process in an organization
- Objectives and basic concepts related to each process
- Activities and roles involved in each process and their relationship to other processes
- Technology and implementation considerations
- Continual service improvement
Delivery:
Course is delivered by instructors with real-life implementation experience in the RCV processes. Learn from those who have actual hands on experience in Change Management, Configuration Planning and Service Validation and Testing. Our students are immersed for 5 days in material that is presented in a fun, practical manner using exercises, sample exams and real life service management examples.
“Loved the format of the class, lots of real world examples, reviews and tips on test taking strategies. Instructor provides relevant examples that answered or brought more clarity to the subject matter. Thank You ITSM Academy!” ~ RCV Class Survey, September 2010
Audience:
The primary audience is IT operational staff involved in ITIL RCV best practices who are wishing to increase their release, control and validation capabilities and knowledge in order to enhance the quality of IT service support within their organization.
Prerequisites:
The ITIL Foundation Certification in IT Service Management - obtained through ITIL V3 Foundation or Foundation Bridge Course
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Release, Control and Validation Certificate.
Diploma:
ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education to offer occupational IT Service Management Professional (ITSMP)® Diplomas. This course earns ITSMP students credits toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.
ITIL Expert:
Earn 4 credits of the 22 required to achieve the ITIL ExpertTM Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 38 contact hours or PDUs upon completion of this course.
Instructors:
As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL ExpertsTM, RCV Certified and have successfully completed ITSM Academy's RCV Train-the-Trainer Program.
Course / Student Material:
- Five (5) Days Instructor Led Training and Exercise Facilitation (38 Class Hours/12 Study Hours)
- Access to pre-course recorded training
- Reviews key ITIL Foundation concepts
- Describes pre-class reading and assignments
- Provides tips for exam preparations
- Learner Manual (excellent post-class reference)
- Study aids and sample exams
- Participation in Living the Lifecycle®, ITSM Academy's unique series of case study-based exercises
- Exam Preparation
- In-Class Exam
Notes:
The RCV exam is a very challenging test. This course requires a minimum 12 hours of personal study, including pre-reading.
- Upon registration, learners will be provided the pre-course reading list which includes the case study and process chapters from the appropriate ITIL book(s).
- Learners need access to the full suite for the pre-reading and will need to bring the Service Transition book to class.
- The textbooks are NOT included with purchase of this course. The books can be purchased from ITSM Bookstore.
Maximum Learners per Class is 18.
Unless otherwise noted, classes are held in one of ITSM Academy's Training Centers. Convenient by air, car or train. Hotel discounts available to ITSM Academy learners.
Contact us for corporate, onsite delivery of this class.
ITIL Foundation certification is required to take the Exam. Proof of certification must be provided to ITSM Academy a minimum 2 weeks prior to the start of class. Please email certification information to exams@itsmacademy.com or fax it to 954.252.2487.
ITSM Academy Open Enrollment Class Terms and Conditions.
Next Steps: Other ITIL Capability and Lifecycle courses - click here for guidance.
ITIL Capability Course RCV - Release, Control and Validation.
